Dry Cleaning FAQs
Dry cleaning uses a special solvent instead of water to clean delicate or structured garments. At SY Cleaners, we use a gentle hydrocarbon solvent that protects fabric quality, color, and shape while delivering a deep, effective clean.
Yes. SY Cleaners provides both traditional dry cleaning and eco-friendly wet cleaning using Miele WetCare technology. Our team evaluates each garment to determine which method will give you the best and safest result.
We recommend dry cleaning for suits, dresses, blouses, coats, ties, and other delicate or “dry clean only” items. We also care for specialty garments such as ski apparel and designer pieces.
Please empty all pockets and point out any stains or areas of concern. If a garment has beading, sequins, or delicate trims, let us know so we can treat it with extra care.
Our stain-removal experts handle a wide range of stains, but results depend on the fabric, the stain type, and how long it’s been there. We encourage you to mention stains at drop-off so we can apply the right treatment from the start.
No. Professional dry cleaning is designed to preserve your garment’s size, structure, and finish. Our controlled cleaning process protects your fabrics and keeps them looking their best.
Our standard turnaround is typically 1–2 business days, depending on the item. If you need something sooner, just let us know. Rush service may be available!
No. SY Cleaners offers free pickup and delivery throughout Greenwich, making it easy to keep your wardrobe looking its best.
We recommend removing the plastic cover once you get home and using breathable garment bags for long-term storage. This helps prevent moisture buildup and keeps fabrics fresh.
Wet cleaning is a gentle, water-based method that can safely clean many garments labeled “dry clean only.” Our technicians choose the safest and most effective method for your specific fabric.
Shirt Laundry FAQs
SY Cleaners provides three levels of shirt care:
- Standard Shirt Laundry: Machine wash + machine press using pressure plates + hand finishing.
- Hand-Pressed Shirts: After washing, shirts are steamed and hand-pressed for a sharper, more polished finish.
- Premium Shirt Service: Shirts are hand-washed and hand-pressed from start to finish for an impeccably crisp, like-new result.
Yes. SY Cleaners offers free pickup and delivery in our service area, including Greenwich, Old Greenwich, and Stamford.
For standard shirt laundry, SY Cleaners pretreats and scrubs collars and cuffs before the machine wash. This helps remove built-up grime and odor from these common problem areas.
If an item is damaged, stained, or missing a button after laundry, let SY Cleaners know as soon as you pick up your order. We are committed to high-quality garment care and will work with you to resolve any issues.
Linen and Household FAQs
Yes. SY Cleaners handles oversized bedding, including comforters, duvet covers, quilts, and blankets. We use commercial-grade equipment to clean these items thoroughly while keeping fabrics soft and fresh.
Flat linens like sheets, pillowcases, tablecloths, and napkins are finished using a high-end flatwork machine that controls pressure, heat, and speed. Afterward, each piece is hand-inspected and folded for a polished, hotel-quality result.
It depends on the item. Bedding such as sheets and pillowcases should be cleaned every 1–2 weeks, while comforters, duvets, and blankets typically need professional cleaning every 3–6 months. Table linens should be cleaned after each use, especially if they’ve been in contact with food or spills. Curtains, drapes, and cushion covers benefit from cleaning every 6–12 months, or more often if you have pets, allergies, or heavy household use. SY Cleaners can help you set a schedule that keeps your home fabrics fresh, hygienic, and long-lasting.
Yes. SY Cleaners offers free pickup and delivery for all linen and household orders, which is especially helpful for large, heavy, or multiple-item loads.
Wash, Dry, and Fold FAQS
SY Cleaners sorts your laundry by color and fabric, washes everything with hypoallergenic detergent, dries it carefully, then folds and packages your items so they’re ready to put away.
It happens! If we find a dry-clean-only piece mixed into your laundry, we’ll pull it out and process it correctly so it isn’t damaged. We’ll also flag it on your order so it doesn’t happen again.
Yes. We use a hypoallergenic detergent for all wash, dry & fold orders, making our service safe for families, kids, and anyone with sensitive skin.
You don’t need to pre-sort anything. Just place your items in your SY Cleaners bag. We’ll sort by color and fabric for you.
Gown Preservation FAQs
At SY Cleaners, your gown is first carefully inspected for beading, trims, and fabric type. Our specialists hand-treat stains, then clean using the most appropriate method (dry cleaning, wet cleaning, or a combination) based on the fabric’s needs.
After cleaning, your gown is layered with acid-free tissue paper and packed into a protective preservation chest, which shields it from light, moisture, and dust.
Yes! SY Cleaners provides free pickup and delivery for gown preservation orders in our service area.
Absolutely. Because your gown is first assessed in detail, our team will treat beadwork, lace, and other delicate details with specialized care. The hand-finishing step helps restore the garment’s original beauty while preserving those fragile details.
Yes. While SY Cleaners stores your gown in a preservation chest, it’s designed for long-term care, not permanent sealing. The acid-free tissue and chest protect the gown, and you can open it to check on the condition or re-fold the gown if needed.
If a stain appears later, you can bring the gown back in. Because we used professional-grade preservation techniques and cleaned before storing, your gown will be in the best condition possible, but the same assessment and cleaning process will apply again to safely treat any new spots.
Leather and Suede FAQs
We partner with Hudson Services, which specializes in leather and suede cleaning. They use specialized dry-cleaning machines and silicone-based solvents to gently restore the softness, structure, and color of your leather or suede garments.
No. Hudson’s expert process is designed to preserve the natural feel and flexibility of your garment. The silicone-based solvent helps clean without drying out the leather, maintaining its supple texture.
Yes. In addition to cleaning, the Hudson Services team (through SY Cleaners) can perform repair and tailoring on leather and suede because they have machines specifically built for thicker, tougher materials.
We recommend you mention any known stains or dye issues when you drop off your item. The specialist will assess the piece and apply targeted treatment. Because leather and suede vary widely, it’s essential to work with a professional who understands how to safely restore color. (SY Cleaners trusts Hudson Services for that level of care.)
Commercial Laundry for Spas, Gyms, and Salons FAQs
SY Cleaners offers wash-and-fold services specifically tailored for fitness studios, gyms, and wellness spas, including towels, spa robes, and other linens.
We use a Jensen flatwork finishing system to press spa sheets and linens. This automated ironing and finishing process ensures smooth, wrinkle-free linens that feel and look like new.
We use hypoallergenic detergents for our commercial wash-and-fold service, so your towels and linens are clean, soft, and safe even for sensitive skin.
Yes. SY Cleaners is equipped to support recurring, high-volume laundry needs for businesses. We can coordinate pick-up and drop-off schedules that match your usage so laundry never becomes a bottleneck.
If an item goes missing or is damaged in our care, please notify us right away. We’re committed to quality service for commercial clients, and we’ll work with you to resolve the issue, whether that means replacing the item or offering a credit based on the circumstances.
Repairs and Alterations FAQs
SY Cleaners partners with M&J Tailoring & Alterations, bringing over 40 years of experience. Together, we provide high-quality alterations such as pants hemming (including original hem for jeans), waist adjustments, shortening sleeves, tapering shirts and jackets, and patching seams.
No problem. Our seamstresses and tailors are skilled at major repairs, including patching seams, replacing zippers, and restoring structural issues so your piece looks (and functions) like new.
Yes. SY Cleaners includes free pickup and delivery for repair and alteration orders within our service area, so you don’t have to worry about dropping off or picking up in person.
If you have a time-sensitive tailoring need, just let us know when you schedule your pickup or bring in your garment. Our experienced in-house tailors will work with you to try to meet your deadline and get your piece back on time.